Refund and returns policy
Overview
Woodbloke abides by the Australian Competition & Consumer Consumption Laws including and in regards to our refund and return policy.
https://www.accc.gov.au/consumers/advertising-and-promotions/false-or-misleading-claims
Our refund and returns policy lasts 30 days. If 30 days have passed since delivery, we can’t offer you a full refund or exchange; unless the product fits the requirements deemed as reasonable under the ACCC standards regarding refund times.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging / delivery location.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that show signs of use.
Additional non-returnable items:
- Gas that has been vaporized for reasons not due to our error.
- Supplied wood obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any refund that is requested outside of 30 days or what is deemed reasonable under the ACCC standards.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the provider.
There are certain situations where partial and / or full refunds are granted:
- Delivery made to location not specified verbally and/or written by customer.
- Product does not meet the standards of the
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email and/or other form of written contact, that best suits you, to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Regular priced items and sale items may be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address}
Delivery returns
Returning a product can only be done with the express permission of the provider and only after a refund has been deemed necessary.
You will be responsible for paying for your own delivery expenses if you choose to return your items personally or through a third-party. Shipping costs are non-refundable. If you receive a refund that is posted, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Woodbloke abides by the Australian Competition & Consumer Consumption Laws including and in regards to our refund and return policy.
https://www.accc.gov.au/consumers/advertising-and-promotions/false-or-misleading-claims
“Under Australian Consumer Law, these are called consumer guarantees and apply to most purchases, including online purchases. The consumer guarantees are intended to ensure that consumers get the products they paid for and that they do what they’re meant to do.
Consumer guarantees include that products must be safe, lasting, and free of defects, match the description provided and be fit for purpose. Consumer guarantees apply to services too and include they must be fit for purpose, provided with due care and skill and supplied within a reasonable time.
If your products or services do not meet a consumer guarantee, it is your responsibility to resolve the problem. You may need to provide a repair, replacement or refund, and in some cases, compensation. If your business has its own refund or return policy, this must operate in addition to, and not in place of, consumer guarantees.”
“Australian businesses and companies that trade online can include:
- department stores and supermarkets
- an individual who has a registered business or company, such as a jeweller with an online store
- an individual selling items through an online auction house, such as eBay, who:
- lists an Australian Business Number (ABN) or company name in their advertising,
- has a high volume of items for sale, or
- has been trading for a number of years.
To check if the seller’s website was registered in Australia, enter the address in Whois lookup – website.
Refund rights
Consumers have the same refund rights as they do when buying from a physical shop. This means that, under the Australian Consumer Law, any item they buy is covered by ‘consumer guarantees’.
For more information, view Guarantees that apply automatically.
The business may also have its own refunds and returns policy with additional rights, such as offering a refund if you change your mind. For more information, view Change of mind.
Problems, damage and non-delivery
If there is a problem with your product, view our Refunds, repairs and returns section.
If your product has not been delivered or was damaged in transit, view Products missing or damaged in transit.
If you are having a dispute with the business, view our Resolve your problem or complaint section.”